SHIPPING & RETURNS
Shipping Policy
Carrier: We ship via United Parcel Service (UPS).
Free Shipping: FREE standard shipping on all orders. Most orders arrive in 7–14 business days. Orders over $1,000 qualify for free ground shipping.
Next-Day Shipping: Available for $50 on orders placed before 2:00 PM EST/EDT, Monday–Friday (excluding holidays), subject to anti-fraud screening.
Processing Time: Orders may take up to 72 hours to process. Contact us at 1-513-871-3399 for expedited processing.
Delivery: Adult Signature Required: Some orders require an adult signature (21+) upon delivery.
Address Restrictions: Orders ship to the address provided at checkout; changes cannot be made after shipping.
Delays: We are not responsible for shipping delays once an order has shipped.
Additional Notes: Orders may ship from either our Palm Beach or Cincinnati store and could arrive in multiple packages. We do not ship internationally at this time.
Return Policy
Timeframe: Returns must be postmarked within 7 days of order delivery.
Condition: Items must be unused, with original tags, labels, and packaging. Shoes must be unworn and returned with dust bags in their original box.
How-to Return: Email shop@dianefirsten.com for a Return Merchandise Authorization (RMA) number. Securely pack your item, include proof of purchase, and ship to the address below.
Shipping Costs: Return shipping is the customer’s responsibility. Use a trackable method.
Important Notes: Returns are eligible for store credit only. Sale purchases are final; items purchased before a sale are not eligible for discounts. A restocking fee applies to all returns.
Return Address:
Diane Firsten
Attn: Returns RMA#: __________
249 Royal Poinciana Way, Palm Beach, FL 33480, USA
Store Credit & Exceptions
Store credit will be processed within 3 business days of receiving your return. E-mail confirmation will follow.
For exchanges, please e-mail shop@dianefirsten.com or contact our boutiques.
Final Sale Items: Special orders, international orders, trunk show items, and sale merchandise are final sale.
Damaged Items: Contact shop@dianefirsten.com for refunds or exchanges on defective products.
Contact Us
Questions? Please e-mail shop@dianefirsten.com or call 1 (513) 871-3399. We ship via United Parcel Service (UPS).
Thank you for shopping with us!